Senior Revenue Marketing Operations Specialist

Squark is looking for a early to mid-career colleague who will wear a number of hats, supporting multiple teams including senior management. The right candidate will have a multivariate intelligence, capable of understanding ML and AI concepts, the elements of user experience, and have an aesthete’s eye for design.  Additionally, this person should desire to be a manager someday and know what it means to work at a startup (i.e. self-motivating, autonomous, curious, and fearless with grit).  You should apply to this job if a) you meet the requirements, b) you have worked with companies in the space, c) you really believe you can do this job and are willing to prove it, and d) you understand that some people can extrapolate from data, and ….  You will be working on the following right now:

Revenue Marketing

• Help maintain the website, including updated content, new landing pages, blogs, videos, etc.
• Manage and monitor social posts. Accountability for team generation of media.
• Support blog post content and process. Work would include inputting content, images, graphics, SEO, etc.
• Create original and repurposed content. Manage generation process of new content.
• Maintain email marketing process and marketing data (including lists).
• Generate daily/weekly reports from SFDC for SDR call lists.
• Responsibility to report on conversion rates and forecast full funnel.
• Assist in building ABM programs (customized landing pages, customized content, etc.), online advertising, and marketing automation.

Customer Success

• Drive customer success with freemium users and existing customers through entire customer lifecycle including ownership of issue resolution.
• Onboard new customers, own success of first several customer developed projects.
• Continued customer education. Responsibility for ensuring education of new product capabilities.
• Quarterly customer check ins with Squark management team.
• Ensure smooth monthly/annual renewal process.
• Implement marketing programs to identify upsell and cross-sell license opportunities
• Lead customer retention program.

We are looking for people who have

• 3+ years experience in high growth marketing or revenue groups. 1+ year experience in a customer facing role. Experience working in a B2B software company.
• Bachelor degree in marketing or science preferred.
• Experience with the following tools: Hubspot, Salesforce.com, Domo, WordPress, Google Analytics, etc.
• Ability to wear many hats and be flexible, strong communication skills, and thrives in a startup culture.
• Interest in revenue operations, demand generation, and customer success.
• Low ego, team player and can also work independently.
• Strong project management and analytical skills.
• A desire to grow into a larger managerial role in the future
• Interest in AI, ML, or analytics technologies
• A Results oriented mindset and enjoys a fast paced environment.

Squark is an equal opportunity employer committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we can work together as a team to serve our customers.